Frequently asked questions
Yes, we ship worldwide. Shipping costs and delivery times can vary depending on your location.
It depends on where you are. Orders are processed and sent from our Melbourne warehouse, and can take daily 5-7 business days to arrive with Australia Post. Overseas deliveries can take anywhere from 7-16 business days. Delivery details will be provided in your order confirmation email.
Please visit our contact page and email us anytime. Our customer service team is always happy to assist you.
All orders will be dispatched within 48 hours. Orders are only processed and shipped on business days (Monday - Friday, excluding public holidays).
AUSTRALIA DELIVERY'
All deliveries are processed via Australia Post and we pass on all shipping costs transparently.
Standard shipping (5-7 business days) on all orders - flat rate of $9.20 AUD
Express shipping (2-3 business days) is also available - flat rate of $12.20 AUD
Delivery to WA, TAS, NT and regional areas may take 7 business days.
Delivery during peak periods such as Public Holidays, Christmas and promotional periods can experience
longer delivery times.
NEW ZEALAND DELIVERY
Standard shipping (6-12 business days) - flat rate of $15.20 AUD
All orders are sent via courier and are fully trackable.
INTERNATIONAL DELIVERY
All orders are sent via registered International post which means the item is fully trackable from our
headquarters in Melbourne, Australia. Shipping rates are different for each country. On checkout of any
Numbastay products you'll be given options depending on what address you insert.
All international shipping times vary, please check this link to see how long shipping will take to your country.
https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
Orders sent to destinations outside of Australia may incur additional tax and/or customs charges when they
arrive. Please check any import fees you may be liable for before ordering.
ALL DELIVERIES
If you do not collect your parcel from the post office and it is returned to our Numbastay warehouse, you must pay the
applicable shipping fees to have the parcel resent.
All orders are processed using Shopify Payments which allows for a wide variety of cards and wallets, along with multi-currency options.
We are in the process of organising PayPal as an additional payment option.
We do issue refunds for damaged products. If your parcel contains a damaged item, you must contact us within 24 hours of receiving your parcel and provide your order details and supporting evidence.
Due to the nature of skin products we cannot accept returns for any opened or used product as it cannot be resold or reused to avoid contamination issues. If you have an issue with a product please reach out to our customer service team for assistance.
Numbastay Tattoo Numbing Cream is formulated with three active ingredients:
4% Prilocaine
3% Lidocaine
3% Tetracaine