Frequently asked questions
Yes, we ship worldwide. Shipping costs and delivery times can vary depending on your location.
But as a guide estimated shipping times:
United States of America - 3 to 6 days.
Europe - 5 to 10 days
Asia - 5 to 7 days
In Australia, numbing creams can contain up to 10% of active ingredients without needing a prescription. Our formula maximises this limit, combining the top three ingredients for optimal effectiveness. By blending a short-acting, a medium-acting, and a long-acting ingredient, we achieve a synergistic effect that provides the strongest and longest-lasting numbing effect when applied correctly.
It depends on where you are. Orders are processed and sent from our Melbourne warehouse, and can take daily 5-7 business days to arrive with Australia Post. Overseas deliveries can take anywhere from 7-16 business days. Delivery details will be provided in your order confirmation email.
Please visit our contact page and email us anytime. Our customer service team is always happy to assist you.
All orders will be dispatched within 48 hours. Orders are only processed and shipped on business days (Monday - Friday, excluding public holidays).
AUSTRALIA DELIVERY'
All deliveries are processed via Australia Post and we pass on all shipping costs transparently.
Standard shipping (5-7 business days) on all orders - flat rate of $9.20 AUD
Express shipping (2-3 business days) is also available - flat rate of $12.20 AUD
Delivery to WA, TAS, NT and regional areas may take 7 business days.
Delivery during peak periods such as Public Holidays, Christmas and promotional periods can experience
longer delivery times.
NEW ZEALAND DELIVERY
Standard shipping (6-12 business days) - flat rate of $15.20 AUD
All orders are sent via courier and are fully trackable.
INTERNATIONAL DELIVERY
All orders are sent via registered International post which means the item is fully trackable from our
headquarters in Melbourne, Australia. Shipping rates are different for each country. On checkout of any
Numbastay products you'll be given options depending on what address you insert.
All international shipping times vary, please check this link to see how long shipping will take to your country.
https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
Orders sent to destinations outside of Australia may incur additional tax and/or customs charges when they
arrive. Please check any import fees you may be liable for before ordering.
ALL DELIVERIES
If you do not collect your parcel from the post office and it is returned to our Numbastay warehouse, you must pay the
applicable shipping fees to have the parcel resent.
All orders are processed using Shopify Payments which allows for a wide variety of cards and wallets, along with multi-currency options.
We are in the process of organising PayPal as an additional payment option.
We do issue refunds for damaged products. If your parcel contains a damaged item, you must contact us within 24 hours of receiving your parcel and provide your order details and supporting evidence.
Due to the nature of skin products we cannot accept returns for any opened or used product as it cannot be resold or reused to avoid contamination issues. If you have an issue with a product please reach out to our customer service team for assistance.
Numbastay Tattoo Numbing Cream is formulated with three active ingredients:
4% Prilocaine
3% Lidocaine
3% Tetracaine
We will let one of our customers answer this one:
"Extremely pleased with the results. My tattoo artist, who is well renowned as one of the best artists in Australia he has 15 years of experience and only uses this cream, it effectively numbs the area without interfering with the skin during tattooing. It has made my sessions much more comfortable, and I trust it completely. Highly recommended for anyone seeking a more comfortable tattoo experience." Sam Leech.
Yes, it is safe to fly after using our tattoo numbing cream. However, there are some factors to consider that may cause concerns among artists regarding potential medical complications.
Addressing Medical Concerns
- Swelling of the Skin or Infection: These issues are generally unrelated to the use of numbing creams. The primary function of the cream is to cause anesthesia in the top epithelial layers of the skin. The active ingredients penetrate and activate only these superficial layers. While negligible amounts might enter the bloodstream, they are insufficient to cause significant systemic effects.
- Adverse Reactions: The potential for cross-sensitivity or an adverse reaction exists, particularly if you have an aversion or allergy to the cream's ingredients. However, such reactions would occur regardless of whether you are traveling by plane. To mitigate this risk, we recommend performing a patch test on a small skin area if you have never used the cream before or are unsure about potential allergies. If an allergic reaction occurs, seek medical advice from your general physician. Most reactions are mild skin irritations that will pass, but it's always best to consult a professional.
Considerations During Travel
- Increased Fluid Retention: Traveling, particularly by plane, can cause increased fluid retention in the skin, potentially leading to swelling. This can be more pronounced in areas that have experienced recent trauma, such as a new tattoo. While this might lead to discomfort, it is related to the body's response to travel rather than the numbing cream.
- Increased Blood Pressure: Some individuals may experience increased blood pressure during travel, which can also contribute to swelling in the recently tattooed area. Again, this is a response to the trauma of tattooing, not the numbing cream.
Infection Prevention
- Post-Treatment Care: Any infection is more likely due to inadequate post-treatment care of the tattoo rather than the numbing cream. A tattoo is essentially a wound and requires appropriate care to prevent infection. Ensure you follow the aftercare instructions provided by your tattoo artist.
- Sterility During Tattooing: Infections can also result from the tattoo artist failing to maintain adequate sterility during the session. Ensuring that your tattoo artist follows proper hygiene and sterilization protocols is crucial.
In summary, while it is safe to fly after using tattoo numbing cream, be mindful of proper aftercare and be aware of the body's potential responses to travel.
Using a numbing cream, such as Numbastay tattoo numbing cream, before undergoing laser hair removal can significantly reduce the pain associated with the procedure. Numbing creams work by numbing the surface of the skin, allowing you to endure the typically painful laser treatments more comfortably. By applying a topical anaesthetic like Numbastay tattoo numbing cream, you can experience a more pleasant and pain-free laser hair removal session.
Yes. Using a numbing cream, such as Numbastay tattoo numbing cream, before undergoing laser tattoo removal can significantly reduce the pain associated with the procedure. Numbing creams work by numbing the surface of the skin, allowing you to endure the typically painful laser treatments more comfortably. By applying a topical anaesthetic like Numbastay tattoo numbing cream, you can experience a more pleasant and pain-free laser tattoo removal session.
Yes you can use our numbing cream for piercings. We have written a blog post on the subject here. Read our article on numbing cream for piercings
Numbastay.com right here on this website is the quickest way to buy tattoo numbing cream in Australia. Otherwise ask your tattoo artist as we have a number of studios that stock our products.
Yes Numbastay ships to America, in fact it is one of our most popular countries. Shipping times vary but generally 3-6 business days if you choose Express International at checkout.
Numbastay tattoo numbing cream is the most effective numbing cream in Australia. We use three key ingredients 4% Prilocaine, 3% Lidocaine, 3% Tetracaine.
Numbastay is the only Australian made numbing cream available on the market. It is formulated and compounded in Melbourne, Australia. You can purchase it here.